Refund policy

Returns

You can return eligible items within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in the original packaging
• Not be damaged (unless reporting damage or fault)

If your item arrives damaged, please get in touch within 7 days of delivery with photos so I can resolve this quickly for you.

Non-Returnable Items

Unfortunately, I cannot accept returns or offer refunds on:

• Custom or personalised items (such as personalised portraits)
• Made-to-order products

Unless the item arrives faulty or damaged.

Faulty or Incorrect Items

If you receive:

• The wrong item
• A faulty or damaged item

Please contact me as soon as possible with photos and your order number. I will arrange a replacement or refund and cover the return postage if required.

Return Postage

Customers are responsible for return shipping costs unless:

• The item is faulty
• The incorrect item was sent

I recommend using a tracked service, as I cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, you will be notified of the outcome. If approved, refunds will be processed to your original payment method within a few working days.